I am sorry to hear about what happened to your equipment, but was there an option to call your insurance company and file a claim for all of that? Depending on where you bought your Titleist equipment may be the reason for no free items. I wouldn't go on blasting Titleist by saying they are like another company, just because you had an unfortunate experience. Again, I am truly sorry for your loss, but look at the bright side, you got all new equipment and learned the lesson that we always fear learning from first-hand experience.

No discounts means you're getting the best price you can.  Although I got my set up at the pre black friday sale an got 10% off.

Insure your stuff and don't leave them unattended. That really sucks but unless Titleist stole your clubs it's not their fault.

Sorry to hear about your clubs though.

Well, as essential as we believe golf to be, it can be a luxury. golf manufacturers are allowed to protect fair trade pricing.  My local store shared a story about some Ping clubs.  It was a college age guy that worked on the owner for about an hour for a better deal.   Finally asked him to throw in a hat that was on sale for free.  Just to get it over, he agreed.  Busted, and lost the franchise for 3 months.  My Titleist fitter also fits Ping, and also acknowledges Ping does not allow a penny. 

Titleist dealers have the option to do free fittings which figure into the profit margin.  There are more shaft options than "stock" with S/R/A shafts.  So the clubs do not offer price but value.  It's unfortunate about any loss but Titleist did deal with you fairly if not sympathetically.  I doubt the Lexus offers any better price for a loss replacement than they do on a new customer.

i would send you some balls, but lost them

When was the last time your grocery store gave you a free bag of groceries?

Sorry to hear that somebody swiped your equipment, that person needs to be hit with a stick in the shins for a month straight.  My advice would be to get renters or homeowners insurance, so if this was to ever happen again, it would not cost an arm and leg to replace your stuff.   I hope you can find out who did this and exact some sort of justice, or just see them get cuffed and hauled off to jail for a while.  

Brent, We are not talking about groceries. But since you mentioned it, grocery stores have sales and coupons. All's im trying to say is Titleist is taking advantage of people. Every company in the world discounts golf merchandise except titleist.

Hi Mark,

I'm really sorry to hear about your golf bag being stolen. It really is an unfortunate situation that you never want to happen to any golfer. I can certainly appreciate your frustration in the scenario and I'm sure you would rather be replacing your gear under different circumstances.  

As for your question around complimentary merchandise, as you can imagine we receive many requests throughout the course of a year. The cost of honoring all such requests would be prohibitive, and, because we do not want to discriminate by honoring some and not others, it is company policy to refrain from providing complimentary merchandise. We hope you understand our position in this matter and truly appreciate your continued support of Titleist.

Please feel free to send me a personal message if you have any other questions or would like to discuss further.

All the best,
Mike 

Claim it through your insurance and get quotes from your local Titleist Rep.

Leroy- You PROOVED MY PIONT. You said you would give somebody a few balls. Thats great!! Down here in South Florida they don't give nothing. The rep told me if they where any other brand of clubs they could do something. I didn't mind buying the clubs the first time cause it was buy a club here and there. But when you spend a large some of money and the dealer won't even give you a few sleeves of balls, thats Titleist. A few sleeves of balls or a hat or a towel would have gave me more respect for titleist. I went to Dicks, Edwin Watts, and Golfsmith. They all say the same thing. I have a coupon for 50.00 off a 200.00 purchase at Golfsmith. After I spent a few thoudsand dollars they told me they can't honor the 50.00 on Titleist stuff. 

"The rep told me if they where any other brand of clubs they could do something"

Clearly not a club manufacturer rep, I think you meant a store salesman. And he lied. Just try to get any Ping products at a discounted price that is not authorized by Ping. They will yank the account of any merchant selling their products at the least little discount.

One of the reasons for this is to protect the merchants that provide you with additional services over those that provide none. For example you go to the local golf shop, try out all the different clubs, get the recommendations from the trained staff, then you go to joeblow.com to order your equipment at a discounted price. With these price restrictions in place you do yourself a disservice by going to joeblow.com because you will be paying the same price + you will not have any after sales service.

If the major companies allowed unrestricted pricing, then everyone would do as described, and soon the local golf shops would be out of business.

Mark goto Alf's Golf in Coral Gables..they will take care of you. TRUST ME.

Sounds like a place that will work with you and needs to be supported for doing so.  I'll have to look them up myself next time I'm down there.

I like Budget Golf  in Joliet, IL.  They do a lot of online stuff.

I am really sorry for your loss. If my clubs got stolen I would probably do two things. Cry then call the CIA to track down whoever did it. I am really sorry!

sorry to hear about your loss, I have two words for you: INSURANCE, Insurance! Having been in retail and customer service all my working life, I can't tell you how many customers ask for something free, because they CHOOSE to come to my business and buy something. If businesses gave out free items with every sale, just imagine how much more expensive products would be! Again I feel bad someone stole your clubs! Did someone force you to go to the retailer and buy new equipment? Didn't think so! So please don't ask for something free just because you bought something! Life Happens!

Titleist does this to protect the brand.  As a manufacturer in the CE market we do the same.  The only way to prevent your products from being commoditized on the internet is to protect the retailer by having zero tolerance for violating policies to sell a brand.  By allowing retailers to discount products at their whim, your products will be racing to zero because each retailer will be trying to beat each other for the deal.  Is it frustrating to the consumer? Sure just as much as it is frustrating for brands because you have the others out there that give deep deals so they become more popular BUT not because they are better, but cheaper.  As it is commonly known in manufacturing, no one wins a price war.  There will always be someone cheaper.  

On the note of your equipment getting swiped, that would suck.  Makes me nervous now...LOL... 

It sure stinks that you had all that great gear stolen.

I don't know how golf club memberships are structured in the U.S, but here in Australia, or at the very least at my club, we pay a small fee for insurance as part of our yearly membership fees.

I have travelled with my clubs many times now without a care in the world.

This is because I know that if anything was to happen to my sticks, I would get new ones straight away, no questions asked!  

It is terrible your clubs were stolen.  But I also agree that Titleist and a few others do not allow a retailer to give a discount.  The retailer takes the hit, not Titleist.  And since Titleist sets what they sell it to there retailers, they still in essence control the price.  If Golfsmith wants to give $50 off when you buy a set of irons for $1000, it should be allowed.  I do play strictly Titleist right now, but I do not enjoy there pricing restriction on there retailers. 

I guess the only thing I can say is Titleist is consistent.  The CEO of Acushnet's son, Peter Uihlein, played in the U.S. and British opens and Master's with Titleist irons that were made in 2003.  I guess even the CEOs son doesn't get a discount.  LOL

I agree with the others about your loss. That said, I don't buy clubs at the retail level for just the reasons you stated. I purchased mine thru my local Pro and got a nice discount. It seems that while most retailers cannot do anything for you, a Club Pro is always willing to get the business and give you something. I got a great discount on my clubs and a dozen golf balls to boot.

You aren't going to want to tell Titleist this.  If they catch the pro doing this he loses his Titleist account.....

That's terrible that some low life stole your clubs.  I never let my bag leave my site.  I'll go to the pro shop, pay for my round, check in with the starter and then get my clubs out of my trunk.  If I'm playing with friends, we'll always watch eachother's bags when someone is running for a tasty beverage or a restroom break at the turn.  If you don't have insurance, instead of complaining to Titleist-

File a police report.  Call local shops, even pawn shops, that sell used clubs and see if they have your stuff.  So many folks will swipe stuff and bring it to used swap shops.  The good news is, any used shop will take an ID from anyone who brings in clubs to trade/consign.  Also check Ebay and see if your clubs pop up there.  Maybe YOU can catch this lowlife.

Titleist has been nothing but a friend to me.  They make the best equipment in the game, their customer service is top notch, and they even provide a forum for use to actually talk to people in the company. They do contests, send out free stuff, test stuff, give away tickets to events, and other great things.   When you pay for clubs, you get what you play for.  If you buy a Titlest club and it's defective, they should (and will) help you out.  If your club gets stolen, I don't think Titleist is to blame.  Just my opinion.

I get so tired of watching the news these days and listening to people wanting something for nothing. Stinks what happened to you but why should the company lose money because you did not secure your clubs. This site was one place in this whinny world that I could get away from that.. Personal responsibility, if more people would take it Maybe this country would improve... Sorry guys this just touched a nerve.

OK, I understand fair trade pricing.  But realistically, If you're going to spend 3 grand on a whole new set of clubs you should have been able to find someone willing to throw in a couple dozen balls and a bag.

I've never bought as much as you at one time, but have always been able to get something knocked off.  Last year, I bought a set of irons for my son and got a bag tossed in.  You have to ask.  If the answer is NO, then you have to decide whether you want to pay full price or walk/buy something else.  It's ultimately a consumer choice.  But, like I said, you should have been able to negotiate something to ease the pain.

Next time, get some insurance.  It's cheap and the ultimate solution for protecting yourself and your belongings.

Just so you know. The places you go that say you can't get a discount on Titleist merchandise because Titleist won't let them is false. I have dealing with a golf course that sets the prices to be competitive. Titleist has a suggested retail price. You don't have to sale at that price. The course or the company sets the prices. So go to a local course retailer to get your equipment.