2021 Kit - Shipping Issue

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By John M

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  • 23 Replies
  1. DChun

    DChun

    I've also ordered mine in early January... still waiting. Every time I call, I'm told to give it 2 more weeks and they give me the same response about being backed up on cash bags.
  2. Abdon M

    Abdon M
    Northern California (because it's a big state)

    I experienced similar issues. I ordered in January and I received my kit in late April. For me there wasn't anything in the kit that I "needed" like a newly ordered golf club. I never felt that I wasn't going to receive the kit, to me, it became a matter of time. For those still waiting, be patient, I really believe everyone who paid for the kit will receive it. The reality of the matter is the kit is not available anywhere else (unless someone sells one on eBay) so if you want it you will need to wait.
  3. matthew h

    matthew h

    John M said:

    I’ve been a loyal Titleist customer for 40+ years and a member of Club Cameron since nearly the beginning. I ordered my 2021 kit on 1/4/2021 and after 6+ weeks of zero communication, I received notice that my kit finally shipped on Monday, 2/15 with a promised delivery of Wednesday, 2/17. I was pumped! Alas, my kit is nowhere to be found. I realize that the weather has been disruptive, but when I inquired about the status with Cameron customer service, I was told that ‘we’ll get back to you in a week or so?’ Not the response I was expecting and certainly not what I’ve come to expect from the Titleist family. I’ve elevated my inquiry up the chain, but I’m very must questioning my brand loyalty. Anybody else experiencing similar frustration?

    Same with a Scotty phantom x left 5.5. No clue if I'm ever getting it and no communication.
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